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Customer Engagement at Holiday Time: The Name’s the Thing
Now that we’ve gotten past Black Friday and are heading for the finish line of 2010, it’s time for a few (three, to be exact) suggestions to give customers a boost and make your company stand out. This...
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Esteban Kolsky Predicts – The Return of the Customer in 2011
What a year 2010 has been. We saw the emergence of the Social Customer, that rare breed of opinionated, passionate customer that wants the best from the companies they do business with. They have...
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I’m Your Customer, So Talk to Me!
Show of hands, please. Can we all agree that there is something to what we call the customer relationship—something that has a lot to do with revenue and profitability? By relationship, I mean a...
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The Partnership of Loyalty
Editor’s Note: I was working on an infographic recently—about customer care—and passed it by a friend for review. “When you focus on loyalty, you might want to talk about it going both ways,” he...
View ArticleDesk.com’s 13 Principles of Customer WOW
In an age where the social customer has risen to new heights, customer support teams have been required to adjust to meet the needs of their customer base more than ever. For Desk.com, our team strives...
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The Problems with Gmail for Customer Support
Desk.com has recently released our latest eBook: The Ultimate Guide: Evolving from a Shared Email Inbox to a Social Help Desk. Our team spent months gathering data and learning points about the...
View Article50 Facts That Will Make Businesses Rethink their Customer Service
50 Facts That Will Make Businesses Rethink their Customer Service from Desk Desk.com strives to provide businesses with the right insight and data they need to provide exceptional customer service....
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7 Lessons You Can Learn from Jeff Bezos About Serving the Customer
The latest results from the American Customer Satisfaction Index reveals Amazon.com as the reining and undisputed champ in both Internet retailing and across the entire department in overall customer...
View ArticleIn short: Desk.com helps bring the Chubbies brand promise to life
Long live the Chubster Nation! Down with cargo shorts! Free the thighs of men everywhere! With these bold declarations, a company called Chubbies set out to revolutionize the role of shorts in men’s...
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20 Common Service Actions That Create Negative Impacts
There are many stories of poor service on the Web and in the media that we can all relate to. Every service executive approaches their service system with good intentions. Why does poor service...
View ArticleThe A, B, C’s of Self-Service Support
One form of customer service on the rise is self-service support – a cost efficient and effective way to serve the customer by providing accurate product information to them. In fact according to...
View ArticleHandle Cases While Waiting in Line for Your Pumpkin Spice Latte
The Pumpkin Spice Latte is a fall favorite for all Starbucks junkies. With the release of this delicious, caffeinated drink comes the exodus of all coffee lovers and the never-ending, long waits in...
View ArticlePutting Fast and Efficient Customer Service in the Books
As the first and largest internet bookstore in Denmark, SAXO.com is no stranger to overcoming a good challenge. And it’s that entrepreneurial spirit, ambition and “full speed ahead” mentality that...
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